GAT Sky Cafe is seeking dynamic, dependable, and motivated individuals to join our team at Austin International Airport!
Administrative Account Manager
Role Purpose Statement
Acts as a liaison with all department Managers in the Flight Kitchen and airline(s) regarding performance issues and customer’s requests. He/she will be responsible for coordinating and directing menu presentations, spec changes and schedule changes with the airlines.
Main Duties
- Account Management for all airline accounts, office supplies, auxiliary vendor accounts
- Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Flight Kitchen, the airlines, and local operations.
- Ensure accurate billing and provisioning to the airline
- Maintain daily par levels and inventory control in accordance with customer standards
- Ensure equipment inventory is taken in a timely and accurate manner
- Ensure the on-time departure of all flights using catering guidelines
- Support the respective departments regarding all airline cycle changes
- Monitor and ensure compliance with customer specifications and equipment, policies, and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
- Maintain customer specifications and monitor changes
- Ensure that the airlines measurement system is considered in each department
- Coordinate and participate in all Flight Kitchen evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
- Monitor and ensure Flight compliance with the airline’s safety expectations
- Develop, document, and maintain flight attendant comment and delay database
- Support the Food Department in menu presentations as needed.
- Assist in Chef tables with Food Safety
- Track quality scores
- Ensure par levels of local inventory and specific goods (supplies and services)
- Participate in special customer projects Leadership
- Ensure that the areas of responsibility is properly organized, staffed and directed
- Guide, motivate and develop the subordinate employees within the Human Resources Policy
- Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
- Make the company's values and management principles live in the department(s)
- Plan / Implement and control the cost budget in area of responsibility; initiate and steer corrective actions in case of deviations
- Participate and support company sponsored initiatives such as Food Safety, HACCP, IFSC, Spring Shot, Employee Safety and etc.;
